National Research Corporation
US healthcare consumer data mining company
- Michael D. Hays (CEO and director)
- Kevin R. Karas (CFO, and Principal Accounting Officer)
Number of employees
![](http://upload.wikimedia.org/wikipedia/commons/thumb/8/89/National_Research_Corporation_Building%2C_Lincoln%2C_Nebraska%2C_USA.jpg/220px-National_Research_Corporation_Building%2C_Lincoln%2C_Nebraska%2C_USA.jpg)
National Research Corporation, doing business as NRC Health, is a company which provides healthcare products and subscription-based solutions in United States and Canada. [2] It was founded in 1981 and is currently based in Lincoln, Nebraska.
History
- 1981 - National Research Corporation was established.
- 1994 - Picker Institute was established and began to develop the Qualisys technology in the next year.
- 1998 - The company completed the acquisition of Healthcare Research Systems, Inc. for its patient experience surveys.
- 2001 - The company announced the purchase of Picker Institute's healthcare survey business, for new growth market.[3]
- 2003 -The company completed the acquisition of Smaller World Communications in Canada.
- 2005 -The company completed the acquisition of Geriatric Health Systems LLC, indicating the beginning of the company’s Health Risk Assessments solutions.
- 2006 -The company completed the acquisition of TGI Group LLC to establish The Governance Institute.
- 2009 - The company completed the acquisition of My InnerView, famous for its long term care quality measurement and satisfaction surveys.
- 2010 - The company completed the acquisition of OCS HomeCare, famous for its home health and hospice clinical and outcomes analytics.[4]
- 2014 - National Research Corporation completed the acquisition of Digital Assent, the first software company to publish star ratings from patient experience surveys.[5]
- 2016 - National Research Corporation rebrands to NRC Health.[6]
- 2020 - On Feb. 11th NRC Health suffered a cyber-attack which caused a company wide shutdown of operations.[7]
Awards
NRC Health annually provides Consumer Choice Awards, AHCA/NCAL Nat’l Quality Award, and Excellence in Action.[8][9][10]
- 2010 - NRC Health was recognized as CMS (Centers for Medicare & Medicaid Services) approved for HHCAHPS.
- 2012, 2013 – The company was named the largest patient satisfaction measurement firm in the U.S. by Modern Healthcare.[4]
Products and services
Products and solutions provided by NRC Health follows the "Eight Dimensions of Patient-Centered Care" philosophy.
Under this strategy, the company provides:
- Patient & Family Experience
- Resident & Family Experience
- Employee Engagement
- Physician Engagement
- The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program
- Market Insights
- Healthcare Analytics
- Clinical & Outcomes Analytics
- Health Risk Assessments
- Patient Outreach Programs
- Integrated Solutions
- The Institutes
CAHPS is a survey system, including HCAHPS, CGCAHPS, HHCAHPS, NHCAHPS, Pediatric HCAHPS, ICHCAHPS.
References
- ^ "Company Key Statistics".
- ^ "Company Business Summary".
- ^ "National Research Corporation Purchases Picker Institute's Healthcare Survey Business".
- ^ a b "Company Historical Timeline". National Research Corporation. Archived from the original on 2014-03-17.
- ^ "New Reputation Solution Enables Healthcare Organizations to Publish Physician Reviews Online". GlobeNewswire. National Research Corporation. Retrieved 14 June 2018.
- ^ "NRC Health rebrand: The why and how of human understanding". NRC Health. Retrieved 14 June 2018.
- ^ Farr, Christina (2020-02-20). "Cyberattack on NRC Health sparks privacy concerns about private patient records stored by US hospitals". CNBC. Retrieved 2020-02-21.
- ^ "Congratulations to the 2013 AHCA/NCAL National Quality Award winners". National Research Corporation. Archived from the original on 2014-03-17.
- ^ "Consumer Choice Awards".
- ^ "Interested in Excellence in Action winners of past years?". National Research Corporation. Archived from the original on 2014-03-17.
External links
- Official website